Troubleshooting

Send Diagnostics option allows you to create and send a issue report for your system administrator. The following table provides additional troubleshooting tips for MiCollab Client.

Problem or Error	Probable Cause	Solution
Call error, send diagnostic report	No network connection	Check internet or network connectivity
The number was not recognized or call failed	Dialed or transferred the call to and invalid number	Check if the number is valid
Softphone not available	Softphone is disabled	Check if the softphone or deskphone is configured for the user
Call error	No devices available to make a call	Check if the softphone or deskphone is configured for the user Check if the softphone is registered on the Client. From Client's footer, click on device selection and enable the softphone
Outgoing call not initiated with a warning that no devices are available	Neither a PSP or a CTI device is free or enabled	Enable a softphone or connect a deskphone
Issues after downgrading the client to older versions	Client folders not deleted after downgrading	Delete the files and folders manually before downgrading
Failed to send the report or User not able to send diagnostic logs	Proxy setting connection between Client and server	Bypass the proxy server for the server. Create an exception for the server.